Shipping policy

SHIPPING POLICY

Last updated: September 6, 2026

At VOLTIX, we aim to make ordering our products simple and convenient. This Shipping Policy explains how orders are processed and delivered to customers in South Africa and internationally.

1. ORDER PROCESSING

Orders are processed after payment has been successfully received.

Because VOLTIX works with third-party suppliers and fulfilment partners, products may be shipped directly from our suppliers to the delivery address provided by the customer.

Processing times may vary depending on the product, supplier and destination.

Customers will receive order and shipping information by email where tracking information is available.

2. SHIPPING DESTINATIONS

VOLTIX ships to customers in South Africa and selected international destinations.

International delivery availability may depend on the product, destination country, supplier and courier service.

If delivery is not available to a particular destination, the customer will be notified where applicable.

3. DELIVERY TIMES

Estimated delivery times may vary depending on the destination, product and fulfilment provider.

Delivery may take longer than expected due to circumstances such as:

Courier delays
Customs processing
Public holidays
Weather conditions
Incorrect or incomplete delivery information
Supplier or fulfilment delays
Other circumstances outside our reasonable control

Any delivery timeframe displayed on the website is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

4. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout where applicable.

Shipping charges may vary depending on the product, destination and available delivery method.

Where free shipping is offered, the applicable terms of the promotion will be displayed on the website.

5. INTERNATIONAL ORDERS

Customers outside South Africa may be required to pay additional charges imposed by their destination country.

These may include:

Import duties
Customs charges
Taxes
Brokerage fees
Other government or courier charges

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

VOLTIX does not control the customs policies or import requirements of other countries.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

6. TRACKING

Where tracking is available, tracking information may be provided to the customer by email after the order has been shipped.

Tracking information may take some time to become active after an order has been dispatched.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the delivery where required.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional delivery costs may apply where the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

8. DELAYED OR LOST ORDERS

If your order appears to be significantly delayed or is reported as lost, please contact VOLTIX at:

sixx6ix6@gmail.com

Please include your order number and relevant delivery information so that we can investigate the matter with the applicable supplier or delivery provider.

9. DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible.

We may request photographs or videos showing the condition of the product and packaging to assist with the investigation.

Where the product is confirmed to be damaged, defective or incorrect, VOLTIX will handle the matter in accordance with our Refund and Returns Policy and applicable consumer protection laws.

10. DELIVERY ADDRESS AND RECEIPT OF ORDERS

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and that the delivery location can receive the order.

Once an order has been delivered to the address provided by the customer, VOLTIX may not be responsible for loss or damage resulting from the customer's failure to securely receive the package, except where applicable law provides otherwise.

11. UNFORESEEN CIRCUMSTANCES

VOLTIX is not responsible for delivery delays caused by circumstances outside our reasonable control, including natural disasters, strikes, customs delays, courier disruptions, government restrictions or other unforeseen events.

Such circumstances do not affect any rights or remedies that cannot legally be excluded under applicable law.