Refund policy
Refund and Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 30 days of receiving the item.
To be eligible for a change-of-mind return, the item must be unused, unworn where applicable, in the same condition in which you received it, and in its original packaging. You must also provide proof of purchase.
Customers are responsible for the cost of returning an item for a change-of-mind return.
To request a return, please contact us at sixx6ix6@gmail.com before sending the item back. We will provide you with the return instructions and the applicable return address.
Items returned without first contacting us may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if:
- the item arrives damaged;
- the item is defective or does not function as intended; or
- you received an incorrect item.
Please contact us at sixx6ix6@gmail.com and provide your order number and, where appropriate, photographs or videos showing the issue.
Where the issue qualifies for a return, we will cover the applicable return shipping costs and, where appropriate, arrange a repair, replacement or refund in accordance with applicable consumer rights.
Non-Returnable Items
Certain products may not be eligible for return where applicable, including products that have been used, damaged through misuse, altered, or returned without their original packaging where the packaging is reasonably required for the return.
Specific products may also have additional return restrictions where required by law or the nature of the product.
If you are unsure whether your item is eligible for return, please contact us at sixx6ix6@gmail.com.
Exchanges
If you would like to exchange an item because you changed your mind, you may request a return within the 30-day return period and place a new order for the replacement item.
For defective, damaged or incorrect items, we will assist with an appropriate remedy in accordance with our policy and applicable consumer law.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
If you have questions regarding a return or refund, please contact us at sixx6ix6@gmail.com.